Privacy Policy

LED Solutions NW ("we," "us," or "our") operates the website seattleledsolutions.com and provides event production and LED wall rental services in the Seattle, WA area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact form, or interact with our crew scheduling platform.

Information We Collect

We may collect the following types of information:

• Name, email address, and phone number submitted through contact forms
• Event details including event type, date, and project description
• Crew member information including name, email, phone number, and availability provided during onboarding
• Device and browser information collected automatically when you visit our site (IP address, browser type, pages visited)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for event production services
• Schedule and manage crew assignments for events
• Send assignment notifications, shift reminders, and schedule updates to crew members
• Communicate with clients about upcoming events and project details
• Improve our website and services
• Comply with legal obligations

SMS/Text Message Terms & Conditions

LED Solutions NW uses SMS text messaging to communicate with crew members regarding work assignments and event scheduling. SMS messaging is strictly opt-in and requires two explicit actions from the user:

1. Phone verification: Crew members must verify their phone number by entering a one-time code sent via SMS during account setup.
2. SMS opt-in: After verification, crew members must explicitly enable SMS notifications by toggling the "SMS Notifications" option in their profile settings. SMS is off by default.

By completing both steps, you expressly consent to receive text messages from LED Solutions NW at the phone number you provided. You may revoke this consent at any time.

Types of messages: Event assignment notifications, shift reminders, schedule updates, and other crew scheduling communications. We do not send marketing or promotional messages.

Message frequency: Message frequency varies based on event scheduling and crew assignments. You may receive multiple messages per week during busy periods.

Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-out: You can opt out of SMS communications at any time by:

• Replying STOP to any message
• Disabling SMS notifications in your crew profile settings
• Contacting us at [email protected]

After opting out, you will no longer receive text messages from us. You may opt back in at any time by re-enabling SMS notifications in your profile.

Help: Reply HELP to any message for assistance, or contact us at [email protected].

No sharing: We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. SMS consent is not a condition of employment or any purchase.

Email Communications

We use email to communicate with clients regarding inquiries, quotes, and event details. Crew members may also receive email notifications about assignments and scheduling. You can opt out of non-essential emails by contacting us at [email protected].

Data Storage and Security

We implement reasonable technical and organizational measures to protect your personal information. Data is stored using industry-standard cloud infrastructure with encryption at rest and in transit. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small files placed on your device that help us understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

Third-Party Services

We use the following third-party services to operate our business:

• Supabase — Database hosting and authentication for our website and crew scheduling platform
• Resend — Transactional email delivery for inquiries and notifications
• Twilio — SMS messaging for crew assignment notifications and scheduling communications

These providers have their own privacy policies governing how they handle data. We encourage you to review their respective privacy policies.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications by replying STOP
• Opt out of non-essential email communications
• Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe a child has provided us with personal information, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

LED Solutions NW
Seattle, WA
Email: [email protected]